Absolute dedication to quality is a fundamental value and mindset at Sammet. Based on our long term and pioneering quality development work in damper business, we are proud to present our partners Sammet Certificate – our promise of first class quality.
Our definition of quality goes a long way beyond the easily measurable quality of finished products. It is the systematic and organized operating model we follow in everything we do, aiming to reach the highest possible customer satisfaction. Instead of a certificate on the wall or a stamp in the document, Sammet Certificate is a promise of total quality. Our number one goal is a satisfied customer. Our target is not just to the be a good partner - but the best.
See the results from our latest customer satisfaction survey
Kimmo Minkkinen, Quality Manager
"Quality is not just something you do before sending products out. Quality is a mindset affecting every part of the production chain."
ISO 9001 & ISO 14001
QUALITY POLICY & MISSION
Sammet has a comprehensive, officially audited and certified ISO 9001 & ISO 14001 management system that we follow in all everyday actions. This is to guarantee maximum quality throughout the process, from design and manufacturing to customer service and deliveries.
At Sammet, quality means the way we run our operations, manufacture products and offer services, aiming to reach a highest possible customer satisfaction. This goal is attained by producing products that answer the specifications and demands of our clients, meet contracted delivery schedules, are trustworthy, safe, competitively priced, and ideally suited for their end use.
Everyone at Sammet follows the company's quality system guidelines and participates actively in system development. What is more, our products and operations are continually improved based on the customer feedback that we receive.
Once customers have worked with us, they want to keep Sammet as their supplier indefinitely and recommend us as a supplier to other companies, as well.
ITP is a quality plan to all deliveries, covering the whole manufacturing chain to ensure requirement fulfilment. Being the Sammet standard ITP or project-wise modified one, it sets down the rules to meet the agreed high quality level.
In addition to our commitment to the continuous improvement of our operations, Sammet has also pledged to use the products we deliver to promote the reduction of the environmental effects of our customer facilities and processes.
At Sammet, environmental aspects are part of our everyday operations. Company management and our entire personnel have agreed to comply with the written principles of the operational guidelines in all of our projects. We take note of environmental legislation, regulations and requirements in every step of our production and delivery chain – from engineering to final delivery, end use and eventual product disposal.
By open communication, we aim to inform our company personnel and partners about Sammet commitment to environmental protection and promote new cooperative efforts in this area, among all parties concerned.
We recognize environmental aspects associated with our business and have assigned targets for each area of concern. Inspection of our environmental policy and goal implementation takes place regularly, while our operational methods are continually enhanced as changes in products, operating environments and legislation require.