Customer satisfaction with Sammet remains high
At Sammet, great customer satisfaction is a shared goal. Our core values of true partnership, open communication and absolute dedication to quality are essential to not just being a good partner, but the best partner. It is a lot to promise, but we will not settle for anything less or make claims we cannot deliver on.
To gain a deeper understanding of what our partners really think, Sammet has established a long tradition of undertaking an independent, biennial customer satisfaction survey. The survey is carried out by a neutral third party agency that interviews our customers directly and confidentially. Historically, the results have been very respectable.Nevertheless, we carefully analyse the data to identify areas for development as part of our continuous improvement pledge.
Sammet’s latest survey results have been published and we are happy to report that despite our rapid growth and expansion, customers felt they have received the same level of high quality service and products. New and existing customers share the same positive views about Sammet. They are happy with our advanced technology, friendly personnel and quality products. Most of all, customers consider us a partner whom they would willingly recommend to others. Here is what our customers had to say about our friendly service and quality products: