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Q&A: about Service and after sales

Q&A is a series of articles in which the Sammet experts answer customer questions.

We are looking for a company who can produce industrial dampers and also provide excellent after sale services. Does Sammet only manufacture industrial dampers or do you provide other services, too?

In addition to the manufacture and supply of our world class industrial dampers, Sammet provides a wide range of services to meet a wide variety of customer needs. Amongst others, we provide spare part services, on-site repairs, replacement dampers, modernisation and a wide range of expert and consulting services, such as damper condition analysis, troubleshooting and technical support. Our professional life cycle maintenance service can enhance the performance of any damper and minimise the total life-time cost. We also provide access to a huge range of services through our national and international partner networks. Our dedicated Sammet team is always ready to discuss your specific needs. You can contact us at service@sammet.fi or by calling +358 14 339 1650 at anytime.

 

We require maintenance services for our industrial dampers but our site is subject to physical distancing and safety rules due to the coronovirus. Are you providing maintenance services at this time and what precautions are you taking?

Sammet is committed to ensuring our customers are well looked after, even in times of crisis. Our customers work within the marine and power industries, which are both key components of society’s infrastructure. In all circumstances, including the coronavirus pandemic, it is essential that ships continue to deliver food and goods, and powerplants continue to operate to deliver electricity and heat. We view our products and services as integral to helping society function and therefore take all necessary steps to always be available.

The coronavirus situations has not impacted our ability to produce products or provide our services. Our standard procedure is to always plan and co-ordinate maintenance activities with our customers. At Sammet, we are practicing physical distancing and supply all our employees with masks and sanitiser in accordance with government regulations and advice. Of course, we are also aware that each organisation has their own protocols and safety measures in place. Our team will work with you to ensure all necessary precautions are met as the safety of all individuals is a priority.

You can contact our Sammet team to discuss your maintenance needs and safety instructions on email service@sammet.fi or by calling +358 14 339 1650 at anytime.

 

If we were to purchase spare parts for our dampers, what kind of warranty will Sammet provide?

Sammet relies on 35 years of experience to provide customers with original, high quality and cost effective spare parts. All our spare parts come with a 12 month warranty which covers all manufacturing and material defects. Full warranty terms and conditions can be discussed with your Sammet representative. If your spare parts are out of warranty or need replacement, we are happy to discuss the most cost-effective solution for you. You can find out more and make an enquiry by mailing us at service@sammet.fi or by calling +358 14 339 1650 at anytime.

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