Project process essentials: Part 2 - Sales to production
Sammet is the global technology leader in industrial dampers. Through investment in innovation, accumulated expertise and a strong commitment to understanding customer needs, Sammet has established a reputation for high quality products and services. What is less obvious is the project process employed by Sammet throughout the customer journey, starting from enquiry and ending in delivery.
In a three part series, Sammet shares its project process essentials, providing insight into what customers can expect when they choose to partner with Sammet. In this issue of the Sammet Review, the focus is Part 2 – Sales to production.
The previous issue of Sammet Review explored what customers can expect from the moment they make an enquiry to receiving a quote for the final product. In this issue, the focus turns to how a quote moves through the sales to production phase.
At Sammet, the sales team is always available to take enquiries and offer a quote that satisfies the customer. After the customer accepts the quote, the project progresses to the design team and allocated a work number in the ERP system. All relevant documents created during the enquiry to quote phase, are labelled with this unique work number and placed in a customer file. By this time, a specialist project manager has been assigned to the project. This manager is responsible for overseeing all aspects of design and production, before items are ready for delivery to the customer.
Every aspect of the project management is meticulously planned. Every team member knows exactly what needs to be done. Once familiar with project details, the project manager works to bring the product to life through design. The project manager and design team prepare dimensional drawings, which are sent to the customer for approval. The procurement department is instructed to source the necessary materials and components. Final customer approval is the signal that the final design can be sent to the production team. In large projects, products can be manufactured inseveral locations.
In safe hands
Procurement of industrial dampers requires substantial investment by customers. Finding a suitable supplier is a time-consuming and rigorous activity. Sammet customers know they are in safe hands as soon as they make their first enquiry. Mr Arto Korhonen, Engineering Manager, says customers have stated they appreciate the care Sammet takes in listening to their needs, maintaining confidentiality, delivering high quality products and being able to access Sammet personnel whenever they need. “This type of customer feedback is what makes my role fulfilling. Working with brilliant people and getting things done together are the most enjoyable parts of my role”, says Korhonen.